Frequently Asked Questions
Frequently asked questions about Maple Alliance Industrial products, online orders, bulk B2B pricing, shipping, certifications, customization, returns, and product support.
What products do you supply?
Maple Alliance Industrial supplies industrial components and accessories, including forklift safety lights, backup alarms, M8/M12 circular connectors, sensor cables, actuator cables, and related industrial wiring solutions.
Do you accept small online orders?
Yes. Selected standard products are available for online purchase. For custom specifications, bulk orders, or OEM requests, please contact us for a quotation.
Can I buy directly online?
Yes. Standard available products can be purchased directly through our online store. For bulk orders, custom specifications, or special requirements, please contact us before ordering.
Do you offer bulk B2B pricing?
Yes. We offer volume-based pricing for qualified B2B customers. Pricing depends on product type, quantity, specifications, and delivery requirements.
How can I request a quote?
Please contact us with the product name or model, quantity, application, preferred specifications, and delivery address. We will review your request and provide a quotation.
Do you ship across Canada?
Yes. We ship within Canada. Shipping fees depend on product size, weight, destination, and order value.
Do you offer local delivery in Montréal?
Montréal Local Delivery costs CAD $10 for orders under CAD $79 and is free for orders of CAD $79 or more. Available for eligible Canadian postal codes beginning with H or J4. Coverage is limited to Canadian postal codes beginning with H, covering the Island of Montréal and Laval, and J4, covering Longueuil and adjacent South Shore municipalities. In-stock orders using Montréal Local Delivery to eligible Canadian postal codes beginning with H or J4 normally arrive within 3 business days. Business days exclude weekends and statutory holidays. If Montréal Local Delivery is not shown at checkout, the order ships through our carrier network, and delivery times vary by destination and carrier. See our Shipping Policy for details.
Are products in stock?
Some standard products may be available from local inventory. Availability changes regularly, so please contact us to confirm current stock before placing a bulk order.
Can you provide technical documentation?
Technical specifications, product photos, and available documentation may be provided upon request or downloaded from the product page when available.
Can you customize cable lengths or specifications?
Yes. Custom cable lengths and specifications may be available for M8/M12 connectors and cable assemblies depending on quantity and requirements.
Do you offer OEM or private label options?
OEM and private label options may be available for qualified bulk orders. Minimum order quantities and lead times may apply.
Do your products have certifications?
Available certifications vary by product and supplier. Please contact us if you require CE, RoHS, REACH, E-mark, UL, or other documentation.
What is your return policy?
Standard unused products may be eligible for return according to our return policy. Custom, special-order, installed, or used products are generally not returnable.
Do you provide installation service?
Unless otherwise stated, our products are supplied as components or accessories only. Installation should be performed by qualified personnel.
Are customers responsible for compliance?
Customers are responsible for ensuring that the product and installation comply with applicable local regulations, workplace safety rules, and equipment requirements.