Shipping policy
Last updated: July 2026
Shipping Area
Maple Alliance Industrial ships across Canada from Montréal, Quebec.
At this time, we do not offer automatic international shipping through our online store. For international, dealer, or bulk shipping requests, please contact us before placing an order.
Montréal Local Delivery
Montréal Local Delivery is available for eligible addresses within our local delivery area.
The delivery fee is CAD $10 for orders under CAD $79. Local delivery is free for orders of CAD $79 or more.
In-stock orders are delivered within 48 hours after payment confirmation.
The 48-hour delivery period begins when payment has been successfully confirmed. Customers must provide a complete and accurate delivery address and must be available to receive the order when required.
The 48-hour delivery commitment may not apply when delivery is delayed by an incorrect or incomplete address, inability to contact the customer, customer unavailability, severe weather, road closures, emergencies, or circumstances outside our reasonable control.
Products that are out of stock, backordered, made to order, customized, OEM, or subject to special handling are not covered by the 48-hour delivery commitment.
Processing Time
Orders are normally processed within 1–2 business days, Monday to Friday, excluding holidays.
For bulk, dealer, volume, special-order, or commercial orders, processing may take 2–4 business days or longer depending on product availability and order size. If there is any expected delay, we will contact you.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
Shipping Rates & Free Shipping
Eligible orders over $200 CAD qualify for free standard shipping within Canada.
Free standard shipping excludes:
Remote or limited-service areas
Oversized or overweight items
Bulk, dealer, or volume orders
Special-order, OEM, private-label, or custom products
Orders requiring freight, pallet, or special handling
For all other orders, shipping is calculated at checkout based on weight, destination, and available carrier options.
We reserve the right to contact you before shipment if the shipping rate shown at checkout is incorrect due to remote-area surcharges, carrier limitations, oversized items, address issues, or special handling requirements.
Estimated Delivery Times
Estimated delivery times after processing are:
Quebec & Ontario major urban areas: 2–5 business days
Western Canada & Atlantic provinces major urban areas: 4–8 business days
Remote, northern, or limited-service areas: 7–14 business days or longer
Delivery estimates are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, weather, remote-area service limitations, high-volume periods, address issues, or other factors outside our control.
Shipping Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Maple Alliance Industrial is not responsible for delays, failed delivery, additional shipping charges, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us because of an incorrect address, refused delivery, or failure to pick up the package, we may deduct the original shipping cost, return shipping cost, and any carrier fees from the refund, unless the issue was caused by our error.
Shipping Damage or Missing Items
Please inspect your order upon delivery.
Visible shipping damage, missing parts, or missing items should be reported within 48 hours of delivery so we can file a claim with the carrier. Please email info@mapleallianceindustrial.com with your order number, photos of the item, photos of the shipping packaging, and a brief description of the issue.
This 48-hour reporting window applies only to visible transit damage, missing parts, or missing items. It does not limit your rights for defective products or warranty claims. Defective products are handled under our Warranty Policy.
Once a shipping claim is approved, we may ship a replacement, provide replacement parts, issue store credit, or issue a refund, depending on the issue and product availability.
Lost or Delayed Packages
If your tracking information shows no movement for an unusual period of time, or if the package is marked as delivered but you have not received it, contact us at info@mapleallianceindustrial.com with your order number.
We will work with the carrier to investigate the issue. Resolution may depend on the carrier’s investigation, delivery confirmation, and the circumstances of the shipment.
Order Changes & Cancellations
Orders can be modified or cancelled before shipment at no charge. Contact us as soon as possible at info@mapleallianceindustrial.com.
Once an order has shipped, it cannot be cancelled. Please refer to our Return & Refund Policy.
Questions
Contact us at info@mapleallianceindustrial.com. We normally respond within 1 business day.
This policy does not limit any rights you may have under applicable consumer protection laws.