Shipping policy

Last updated: September 2026

Shipping Area

Maple Alliance Industrial ships across Canada from Montréal, Quebec.

At this time, we do not offer automatic international shipping through our online store. For international, dealer, or bulk shipping requests, please contact us before placing an order.

Montréal Local Delivery

Montréal Local Delivery is free for eligible addresses within our local delivery area. No minimum order is required.

For eligible addresses within the local delivery areas listed on our website, in-stock orders are normally delivered within 24 hours after payment confirmation, and no later than 48 hours under normal operating conditions.

Purchase Orders Accepted: Corporate and institutional customers may place orders by purchase order (PO). Credit terms may be available to approved accounts.

The 48-hour delivery commitment does not apply in cases of severe weather, road closures, emergencies, natural disasters, government restrictions, carrier disruptions, incorrect or incomplete delivery information, customer unavailability, or other circumstances beyond our reasonable control.

This delivery timeframe applies to in-stock items only. Out-of-stock, backordered, customized, OEM, bulk, or special-handling orders may require additional time.

Processing Time

For orders shipped through our Canada-wide carrier network outside Montréal Local Delivery, orders are normally processed within 1–2 business days, Monday to Friday, excluding holidays.

For bulk, dealer, volume, special-order, or commercial orders, processing may take 2–4 business days or longer depending on product availability and order size. If there is any expected delay, we will contact you.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Rates & Free Shipping

Eligible orders of CAD $200 or more qualify for free standard shipping within Canada, excluding Yukon, Northwest Territories, and Nunavut.

Free standard shipping excludes:

Remote or limited-service areas
Oversized or overweight items
Bulk, dealer, or volume orders
Special-order, OEM, private-label, or custom products
Orders requiring freight, pallet, or special handling

For all other orders, shipping is calculated at checkout based on weight, destination, and available carrier options.

We reserve the right to contact you before shipment if the shipping rate shown at checkout is incorrect due to remote-area surcharges, carrier limitations, oversized items, address issues, or special handling requirements.

Estimated Delivery Times

Estimated delivery times after processing are:

Quebec & Ontario major urban areas: 2–5 business days

Western Canada & Atlantic provinces major urban areas: 4–8 business days

Remote, northern, or limited-service areas: 7–14 business days or longer

Delivery estimates are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, weather, remote-area service limitations, high-volume periods, address issues, or other factors outside our control.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

Maple Alliance Industrial is not responsible for delays, failed delivery, additional shipping charges, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, refused delivery, or failure to pick up the package, we may deduct the original shipping cost, return shipping cost, and any carrier fees from the refund, unless the issue was caused by our error.

Shipping Damage or Missing Items

Please inspect your order upon delivery.

Visible shipping damage, missing parts, or missing items should be reported within 48 hours of delivery so we can file a claim with the carrier. Please email info@mapleallianceindustrial.com with your order number, photos of the item, photos of the shipping packaging, and a brief description of the issue.

This 48-hour reporting window applies only to visible transit damage, missing parts, or missing items. It does not limit your rights for defective products or warranty claims. Defective products are handled under our Warranty Policy.

Once a shipping claim is approved, we may ship a replacement, provide replacement parts, issue store credit, or issue a refund, depending on the issue and product availability.

Lost or Delayed Packages

If your tracking information shows no movement for an unusual period of time, or if the package is marked as delivered but you have not received it, contact us at info@mapleallianceindustrial.com with your order number.

We will work with the carrier to investigate the issue. Resolution may depend on the carrier’s investigation, delivery confirmation, and the circumstances of the shipment.

Order Changes & Cancellations

Orders can be modified or cancelled before shipment at no charge. Contact us as soon as possible at info@mapleallianceindustrial.com.

Once an order has shipped, it cannot be cancelled. Please refer to our Return & Refund Policy.

Questions

Contact us at info@mapleallianceindustrial.com. We normally respond within 1 business day.

This policy does not limit any rights you may have under applicable consumer protection laws.