Refund policy
Last updated: July 2026
Return Window
We accept eligible returns within 30 days of delivery.
To be eligible for a voluntary return, the item must be:
Unused
Uninstalled
Unwired
In the same condition you received it
In its original packaging
Returned with all accessories, mounting hardware, manuals, labels, and documentation included
Items that have been installed, wired, modified, damaged, or show signs of use are not eligible for voluntary return unless they are defective.
Defective products are handled under our Warranty Policy and may be covered regardless of installation, depending on the issue and the circumstances.
Items Not Eligible for Voluntary Return
The following items are not eligible for voluntary return unless defective or otherwise agreed in writing:
Installed or wired products
Used products
Products missing parts, accessories, packaging, labels, or documentation
Custom, special-order, OEM, or private-label products
Clearance or final-sale items
Products damaged by improper installation, incorrect voltage, misuse, physical impact, or modification
Volume Orders
Volume orders over 20 units may be returned only if the products are unused, uninstalled, unwired, complete, and in original packaging.
Approved returns for volume orders may be subject to a 15% restocking fee. The restocking fee will be confirmed before or at the time of return approval.
How to Start a Return
To start a return, email info@mapleallianceindustrial.com with your order number, the product you want to return, and the reason for return.
We will review your request and send return instructions if the item is eligible. Please do not send returns without contacting us first. Unauthorized returns may be refused or delayed.
Return Shipping
Return shipping costs are the responsibility of the buyer, except in cases of defective products or shipping errors caused by Maple Alliance Industrial.
We recommend using a trackable shipping service. We cannot issue a refund for a return that is lost in transit or not received by us.
Inspection & Refunds
Once we receive your return, we will inspect the item and notify you of the approval status within 3 business days.
Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank, card issuer, or payment provider.
Original shipping charges are non-refundable, except for defective products or errors caused by Maple Alliance Industrial.
If a returned item is missing parts, damaged, used, installed, wired, or not in its original condition, we may refuse the return or deduct a reasonable amount from the refund.
Exchanges
The fastest way to exchange an item is to return the original item for a refund and place a new order.
For urgent replacement needs, especially for business or dealer customers, please contact us before returning the product.
Questions
Contact us at info@mapleallianceindustrial.com. We normally respond within 1 business day.
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including the legal warranty provided by the Consumer Protection Act of Quebec where applicable.