Privacy policy
Last updated: July 2026
This Privacy Policy explains how Maple Alliance Industrial collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, request a quote, contact us, apply for dealer pricing, or communicate with us.
Maple Alliance Industrial is operated by Distribution Maple Alliance Inc. in the Greater Montreal area, Quebec, Canada.
1. Contact Information and Person in Charge of Personal Information
For privacy questions, access requests, correction requests, deletion requests, complaints, or questions about how we handle personal information, please contact:
Person in Charge of the Protection of Personal Information
President, Distribution Maple Alliance Inc.
Email: info@mapleallianceindustrial.com
We normally respond to general inquiries within 1 business day. Privacy-related requests may require additional time depending on the nature of the request and applicable legal requirements.
2. Personal Information We Collect
We may collect the following types of personal information:
Contact information
Name, email address, phone number, billing address, shipping address, company name, and business contact details.
Order information
Products purchased, order number, payment status, shipping method, delivery information, return requests, warranty claims, and customer service history.
Payment information
Payments are processed through Shopify, payment processors, banks, or card networks. We do not intentionally store full credit card numbers on our own systems.
Business and dealer information
Company name, contact person, business address, business email, phone number, resale or dealer inquiry details, quote requests, product requirements, order volume, and communication history.
Technical and website information
IP address, browser type, device type, pages visited, referring pages, approximate location based on IP address, cookies, analytics data, and website usage information.
Communication information
Emails, messages, attachments, photos, videos, installation photos, product issue descriptions, and other information you send to us for customer service, returns, warranty, dealer inquiries, or technical support.
Marketing preferences
Newsletter sign-up status, marketing consent, unsubscribe status, and communication preferences.
We do not intentionally collect sensitive personal information unless you choose to provide it to us for a specific reason.
3. How We Collect Personal Information
We collect personal information when you:
Visit our website
Place an order
Create or use a customer account, if available
Contact us by email or through a contact form
Request a quote
Ask for dealer pricing or volume pricing
Submit a return or warranty request
Subscribe to marketing emails, if available
Communicate with us about products, shipping, installation, or support
We may also receive information from service providers such as Shopify, payment processors, shipping carriers, analytics tools, email providers, fraud-prevention tools, and other business service providers.
4. How We Use Personal Information
We use personal information for the following purposes:
To process and fulfill orders
To confirm payment and prevent fraud
To ship products and provide tracking information
To communicate with you about your order
To provide customer service
To handle returns, refunds, exchanges, and warranty claims
To review dealer, resale, business, OEM, or volume inquiries
To prepare quotes and respond to product questions
To improve our website, products, and customer experience
To maintain business, accounting, tax, and legal records
To protect our website, business, customers, and service providers
To send marketing emails only where permitted by law and where consent or another lawful basis applies
To comply with applicable laws, regulations, court orders, or government requests
We limit the collection and use of personal information to what is reasonably necessary for these purposes.
5. Consent
Where consent is required, we request consent in a clear and understandable manner and for specific purposes.
When you provide personal information to place an order, request a quote, contact us, submit a warranty claim, request a return, or apply for dealer pricing, we use that information for the purpose for which it was provided and for related business, legal, fraud-prevention, accounting, tax, shipping, customer service, and warranty purposes.
You may withdraw your consent at any time by contacting info@mapleallianceindustrial.com, subject to legal, contractual, tax, accounting, warranty, fraud-prevention, and business record obligations.
If you withdraw consent for information that is necessary to complete an order, provide service, process a return, or handle a warranty claim, we may not be able to provide that product or service.
6. Email Marketing
We may send marketing emails, product updates, promotional messages, or business communications only where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email, if available, or by contacting info@mapleallianceindustrial.com.
Unsubscribe requests will be processed within the time required by applicable law.
Even if you unsubscribe from marketing messages, we may still send transactional or service-related messages, such as order confirmations, shipping updates, quote responses, return information, warranty communications, or important policy updates.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Operate the website
Remember preferences
Process shopping cart and checkout functions
Improve website performance
Understand website traffic and usage
Support fraud prevention and security
Provide analytics
Support advertising or marketing features, if enabled
Some cookies are necessary for the website to function. Other cookies may be optional, depending on the tools we use.
You can control or disable cookies through your browser settings. If you disable cookies, some website features may not work properly.
If we use technologies that identify, locate, profile, track, advertise to, or retarget visitors in a way that requires notice or consent under applicable law, we will provide the required notice and consent options.
Non-essential analytics, advertising, retargeting, or profiling technologies should not be activated unless the required consent has been obtained where applicable.
8. How We Share Personal Information
We do not sell or rent personal information.
We may share personal information with trusted service providers only when reasonably necessary for our business operations, including:
Shopify and e-commerce service providers
Payment processors and financial institutions
Shipping carriers and delivery companies
Email and communication service providers
Website hosting, IT, security, and analytics providers
Accounting, tax, legal, insurance, or business advisors
Warranty, return, or technical service providers
Government, regulatory, law enforcement, or legal authorities where required or permitted by law
We require service providers to use personal information only for the services they provide to us and to protect that information appropriately.
9. Shopify and Third-Party Services
Our online store may be hosted or supported by Shopify and other third-party service providers. These providers may collect, process, store, or transfer personal information as part of providing e-commerce, payment, checkout, fraud prevention, analytics, hosting, or related services.
Your use of our website may also be subject to the privacy practices of Shopify, payment processors, shipping carriers, and other third-party providers.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
10. Cross-Border Processing
Some of our service providers may store or process personal information outside Quebec or outside Canada, including in the United States or other countries.
When personal information is processed outside your province or country, it may be subject to the laws of that jurisdiction.
Where required by applicable law, we take reasonable steps to assess and protect personal information before it is communicated or processed outside Quebec or Canada.
11. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Order fulfillment
Customer service
Returns and warranty support
Dealer and business communications
Tax, accounting, and business records
Fraud prevention and security
Legal or regulatory requirements
Dispute resolution
When personal information is no longer required, we will delete, anonymize, or securely destroy it, subject to legal, tax, accounting, warranty, and business record obligations.
12. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include:
Limiting access to personal information
Using password-protected accounts
Using secure e-commerce and payment platforms
Using trusted service providers
Keeping business records in controlled systems
Reviewing privacy and security practices as our business grows
No website, email system, or online service is completely secure. You should avoid sending sensitive information by email unless necessary.
13. Privacy Incidents
If we become aware of a privacy incident involving personal information, we will review the situation and take reasonable steps to reduce the risk of harm and prevent similar incidents.
Where required by law, we will notify affected individuals and the appropriate privacy authority.
We may also keep internal records of privacy incidents where required by applicable law.
14. Access, Correction, and Deletion Requests
You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of personal information where applicable.
To protect privacy and security, we may need to verify your identity before responding to a request.
We will respond to access or correction requests within the time required by applicable law.
We may not be able to delete certain information if we need to keep it for order records, tax records, accounting, warranty support, fraud prevention, legal compliance, or dispute resolution.
15. Complaints
If you have a privacy concern or complaint, please contact:
Person in Charge of the Protection of Personal Information
President, Distribution Maple Alliance Inc.
Email: info@mapleallianceindustrial.com
We will review your concern and respond as soon as reasonably possible.
If you are not satisfied with our response, you may have the right to contact the applicable privacy authority in your jurisdiction.
16. Children and Minors
Our website and products are intended for business customers, industrial buyers, maintenance providers, fleet operators, dealers, and general adult customers.
We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided personal information to us without appropriate consent, please contact info@mapleallianceindustrial.com.
17. Business Transfers
If Maple Alliance Industrial or Distribution Maple Alliance Inc. is involved in a business sale, merger, acquisition, financing, reorganization, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or privacy practices.
The updated version will be posted on our website with a new “Last updated” date.
19. Contact Us
For privacy questions, access requests, correction requests, deletion requests, complaints, or questions about how we handle personal information, contact:
Person in Charge of the Protection of Personal Information
President, Distribution Maple Alliance Inc.
Email: info@mapleallianceindustrial.com
We normally respond to general inquiries within 1 business day.