12-Month Limited Warranty

12-Month Limited Warranty

Maple Alliance Industrial products are covered by a 12-month limited commercial warranty beginning on the date of delivery.

This warranty covers manufacturing defects and product failures occurring under normal installation and operating conditions, in accordance with the supplied product specifications and installation instructions.

Warranty Claim Process

To submit a warranty claim, please contact Maple Alliance Industrial and provide:

  • your order number or proof of purchase;
  • the product model or item number;
  • a description of the reported issue;
  • clear photos or a short video showing the reported failure;
  • a photo of the product label, when available;
  • when relevant, the operating voltage, wiring details and installation information.

We may perform basic remote troubleshooting and request additional information to determine whether the reported issue is covered by this limited commercial warranty.

Please do not return a product before receiving return authorization and instructions from Maple Alliance Industrial.

Approved Warranty Claims

Once a covered defect is confirmed, Maple Alliance Industrial will, subject to applicable law, provide an appropriate warranty remedy.

Depending on the circumstances, the remedy may include:

  • replacement with the same product;
  • replacement with an equivalent product if the original product is unavailable;
  • another appropriate remedy agreed to or required under applicable law.

In many cases, an approved replacement may be shipped without requiring the defective product to be returned.

When no return is required, Maple Alliance Industrial may provide instructions concerning the retention, disposal or handling of the defective product.

Returns Requested by Maple Alliance Industrial

If Maple Alliance Industrial determines that the defective product must be returned, we will provide:

  • return authorization;
  • the required return address;
  • packaging or shipping instructions;
  • any applicable return-shipping arrangement.

A prepaid return label may be provided when the return has been specifically requested and approved by Maple Alliance Industrial.

Do not return a product without prior authorization.

Return shipping costs arranged independently by the customer will not be reimbursed unless:

  • Maple Alliance Industrial approved the expense in writing before shipment; or
  • reimbursement is otherwise required by applicable law.

This policy does not promise prepaid return shipping for every warranty claim.

Shipping of an Approved Replacement

When a replacement product is approved under this limited commercial warranty, the replacement will normally be shipped at no charge to the original Canadian delivery address associated with the order.

A request to ship the replacement to:

  • a different address;
  • a third-party address;
  • an address outside Canada;

must be approved separately by Maple Alliance Industrial and may be subject to additional conditions or shipping charges, except where otherwise required by applicable law.

Warranty Period for Replacement Products

Unless a longer period is required by applicable law, a replacement product will be covered for:

  • the remainder of the original 12-month warranty period; or
  • 90 days from the delivery date of the replacement product;

whichever period is longer.

Exclusions

This limited commercial warranty does not cover damage or failure resulting from:

  • improper installation;
  • installation contrary to the supplied instructions;
  • incorrect voltage;
  • reversed polarity;
  • incorrect electrical connection;
  • inadequate circuit protection;
  • use outside the product’s stated voltage or operating specifications;
  • use outside the product’s intended purpose;
  • accidents, impacts or collisions;
  • unauthorized modifications or repairs;
  • normal wear;
  • external cosmetic damage that does not affect product operation;
  • misuse, abuse or neglect;
  • improper storage;
  • damage caused by equipment, wiring or electrical systems not supplied by Maple Alliance Industrial;
  • exposure to conditions outside the product’s stated environmental specifications.

Except where required by applicable law, this limited commercial warranty does not cover:

  • product removal costs;
  • product reinstallation costs;
  • installation or labour costs;
  • service-call charges;
  • equipment downtime;
  • rental equipment costs;
  • lost revenue;
  • lost profits;
  • indirect, incidental or consequential losses.

This limited commercial warranty is provided in addition to applicable legal warranties and does not limit, exclude or replace any rights provided by applicable law.